AI technical support specialist

About the role

At Soniox, we’re building the world’s most advanced real-time conversational reasoning platform — and we’re looking for exceptional people to help customers push the boundaries of what’s possible with speech and language AI.

We are hiring a AI technical support specialist to deliver best-in-class technical support, shape our customer experience, and drive scalable systems that power the next era of AI-powered communication. This is a high-impact role: you’ll work directly with our customers — from fast-moving startups to global enterprises — helping them build with our platform, troubleshoot issues, and unlock full value from our technology.

Your work will be instrumental in defining the gold standard of AI support — combining deep technical insight with operational excellence. You’ll also help us build and scale our support infrastructure, using Soniox’s own AI capabilities to reinvent what support can be in a new era of AI.

If you're energized by solving hard problems, love collaborating with deeply technical teams, and thrive in fast-paced environments, we'd love to meet you.

In this role, you will:

• Serve as the frontline technical expert for Soniox customers, responding to support tickets, Discord messages, and high-touch requests.
• Troubleshoot and resolve complex technical issues across our API, streaming infrastructure, SDKs, and real-time speech/translation platform.
• Work closely with Engineering and Product to identify root causes, suggest fixes, and advocate for improvements that enhance customer experience.
• Build internal systems and processes that improve our operational efficiency, response times, and feedback loops.
• Use Soniox technology to develop AI-powered tools that streamline support — from auto-triage to conversational diagnostics.
• Share learnings from customer interactions to improve onboarding, documentation, developer tools, and product design.
• Participate in on-call rotations to ensure high availability of support across time zones, including occasional weekend/holiday coverage.

You might thrive in this role if you:

• Have 5+ years of experience in technical support, solutions engineering, or developer success at high-growth startups or technical SaaS companies.
• Are an excellent communicator and problem-solver who thrives at the intersection of product, engineering, and customer experience.
• Have strong technical intuition and can quickly understand APIs, SDKs, networking flows, and AI infrastructure.
• Are obsessed with root causes, love writing clear bug reports and fixes, and enjoy finding scalable solutions to recurring problems.
• Are highly organized, fast-moving, and capable of juggling multiple issues at once without dropping the ball.
• Have a bias toward action, care deeply about your teammates, and are excited to build the future of support in the AI age.

Why Soniox

You’ll help build one of the most technically advanced AI platforms in the world — and shape how it reaches and supports users globally.

You’ll work directly with a world-class team of engineers and researchers solving frontier problems in speech and language AI.

You'll have a voice in how our company grows, how our customers succeed, and how AI transforms human communication.