Customer Support
Build AI-Powered Customer Experiences
- Monitor calls in real-time
- Capture voice of the customer
- Identify best practices for agent coaching
Monitor in Real-time
- Live transcription with speaker tags
- Monitor for compliance, script adherence, agent empathy and more
- Provide real-time recommendations
Voice of the Customer
- Identify top topics and issues customers are interested in
- Search for customer calls by concerns, solutions, cancellation requests, pricing mentions, competitor mentions, upsell pitches and more
- Pinpoint and listen to key moments from your customer
Coach Agents
- Identify call behavior of top vs bottom performers
- Analyze by agent, customer, top issue, solution, discount given, date and more
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Speaker AI
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