Soniox Solution

Customer Support

Build AI-Powered Customer Experiences

  • Monitor calls in real-time
  • Capture voice of the customer
  • Identify best practices for agent coaching
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Monitor in Real-time

  • Live transcription with speaker tags
  • Monitor for compliance, script adherence, agent empathy and more
  • Provide real-time recommendations

Voice of the Customer

  • Identify top topics and issues customers are interested in
  • Search for customer calls by concerns, solutions, cancellation requests, pricing mentions, competitor mentions, upsell pitches and more
  • Pinpoint and listen to key moments from your customer

Coach Agents

  • Identify call behavior of top vs bottom performers
  • Analyze by agent, customer, top issue, solution, discount given, date and more

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