Contact Centers
Leading Speech Recognition for Telephony & IVR
- Top accuracy in telephony
- Proprietary IVR speech model to capture customer data via voice
- Transcribe mono-channel audio with customer and agent labels
- Accent & noise agnostic
Soniox Solution
Top Accuracy in Telephony
- Any sample rate, bandwidth or audio quality
- Low-latency recognition of spoken words
- All audio/video files supported
IVR Domain Model
- Capture customer data via voice: people's names, email addresses, phone numbers, zip code, letters and digits
- Endpoint detection
- Real-time & low-latency
Speech Model Customization
- 90% accuracy on domain-specific words
- No retraining needed
- Instant accuracy gains by 4X
- No over-recognition on normal words
Private Deployment Options
Protect your customer’s data with
- On-premises deployment
- Private cloud deployment
Agent Smith
How may I help you today?
Customer Patel
My internet is down.
Agent Smith
Sorry to hear that. I will help you with it.
Customer Patel
Great, thank you.
Speaker Recognition
- Transcribe mono-channel/stream audio with customer and agent labels
- Auto-detects who said what with 96% accuracy
- 5x more accurate than leading providers
- Real-time & low latency
Noise Agnostic
Performs robustly with:
- Cross-talk, interruptions
- Traffic, constructions
- Background music
- Cheers, applauses, laughters
Trusted By
